Document Q&A

DMflow.chat chatbot supports uploading multiple file formats and automatically analyzes and saves content. It features sitemap.xml crawling, content expiration settings, and feedback management.

Advantages over Other Platforms

• sitemap.xml Upload Feature: The platform can automatically crawl and analyze webpage content. When customers ask related questions, the system provides direct webpage links.

• Content Expiry Settings: You can set an expiration date for the files. After the expiration date, the platform will no longer extract content from the file.

• User Feedback Management: You can view user feedback on Q&A (e.g., "useful" or "not useful") through log tags and make modifications. When the same question arises again, the system will provide the modified answer directly. This method ensures quick responses similar to Q&A Pairs. The drawback is that due to multi-language support, the system might respond in the original language, which is not suitable for real-time updates.

Reasons to Use Document Q&A

• Efficiency: The system can quickly provide existing answers, reducing the time spent on repeatedly answering the same questions and improving the efficiency of customer service staff.

• Consistency: All users receive consistent answers, ensuring the accuracy and consistency of information and avoiding information bias due to individual customer service staff differences.

• Scalability: The system can easily handle a large number of queries, supporting multiple languages to meet different market and user needs, providing excellent scalability.

• Knowledge Base Accumulation: Each Q&A is recorded and used for future queries, gradually accumulating a rich knowledge base and improving the overall quality of Q&A.

• Data-Driven Decision Making: By analyzing Q&A logs, common problems and key needs can be identified, helping businesses optimize product and service strategies.

• Cost Savings: Reduces the workload of human customer service, lowering operational costs while improving service quality and customer satisfaction.