# Nounce

## Common Terms and Definitions

* **Agent**: A human customer service representative.
* **LLM (Large Language Model)**: A sophisticated language model used for natural language processing tasks.
* **sitemap.xml**: A website map file used to provide search engine crawlers with an understanding of the website's structure and content.
* **DMflow\.chat**: The name of this product.
* **Prompt**: A keyword or phrase used to trigger responses from a large language model.
* **Branch**: A process flow branch that includes conditional judgments (true/false).
* **Fallback**: A default response mechanism used to handle situations where no specific conditions are met.