# Live Chat

DMflow\.chat provides live customer support that can be managed via third-party channels, with Agents representing customer service personnel. There are two modes of live customer support:

1. **Through DMflow Web Interface**:
   * DMflow offers responses via its web interface for LINE, Messenger, and Telegram channels.
2. **Directed to Official Messenger or LINE Customer Centers**:
   * The official LINE customer center offers more functionalities than the API, such as phone calls and file transfers, which the API cannot handle. Mixed usage is possible.

#### Current Features

* DMflow's web interface supports LINE, Messenger, and Telegram customer service.
* Notifications are bound to LINE notify and are integrated based on form triggers.
* Agents can manage their inboxes, whether assigned or unassigned.
* Notes can be made using `/note` to mention other users.

#### Contact Management

* **Contact Inbox**: Allows Agents and tenant creators to directly contact DMflow support.
* **User Attributes**: Modify memory templates, properties, and tags. These tags are not the same as Agent ticket tags.

#### Skills

Agents can use domain skills, such as document Q\&A and chit-chat, with responses generated using LLM stream. Forms can open a new window in "guest mode," allowing agents to access and respond to guest-created form data.

#### Limitations

* Currently, live customer support is not available for embedded web pages.